Refund policy

Website refund policy

applicable from 20/11/2020


This refund policy is applicable between ONIVO COSMETICS , SARL , share capital: 30000 €, registered with the RCS of Valbonne in France le 08/11/2015 span >, under the number 80 9577158 , head office: 245 route des Lucioles , France , phone: + 33963277305 , email: , intra-community VAT number: FR90809577158 , hereinafter" the Publisher "and any person, natural or legal, of private or public law, registered on the Site to purchase a Product, hereinafter "The Client".


" Client ": any person , physical or moral, private or public law, registered on the Site.

" Site Content" : elements of any kind published on the Site, protected or not by an intellectual property right, such as e texts, images, designs, presentations, videos, diagrams, structures, databases or software.

" The Editor ": ONIVO COSMETICS , SARL taken in its capacity as publisher of the Site.

" Internet user ": Any person, natural or legal, of private or public law, connecting to the Site.

" Product ": good of any kind sold on the Site by the 'Editor to Customers.

" Site ": website accessible at the URL , as well as their related sub-sites, mirror sites, portals and URL variations.

ARTICLE 3. SCOPE strong >

The Site is free and open to all Internet users. Browsing the Site implies acceptance by all Internet users of these general conditions. The simple connection to the Site, by any means whatsoever, in particular by the intermediary of a robot or a browser, will imply full acceptance of these general conditions. When registering on the Site, this acceptance will be confirmed by checking the corresponding box.

The Internet user thereby acknowledges having fully understood them and accepting them without restriction.

Checking the aforementioned box will be deemed to have the same value as a handwritten signature on the part of the Internet user. The Internet user recognizes the value of proof of the Publisher's automatic recording systems and, except for him to provide proof to the contrary, he waives the right to contest them in the event of a dispute.

These general conditions are applicable to the relations between the parties to the exclusion of all other conditions, and in particular those of the Internet user.

Acceptance of these general conditions assumes that Internet users have the necessary legal capacity for this, or failing that, that they have the authorization of a tutor or a curator if they are incapable, their legal representative if they are minors, or if they hold a mandate if they are acting on behalf of a legal person.


The purpose of the Site is to sell Products to Customers.


5.1. Order

In order to place an order, Internet users can select one or more Products and add them to their basket. The availability of the Products is indicated on the Site, in the description of each item. When their order is complete, they can access their shopping cart by clicking on the button provided for this purpose.

5.2. Confirmation of the order by the Internet user

8.8. Unfair terms

The stipulations of these general conditions apply subject to compliance with the mandatory provisions of the Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer. < / p>